Privacy Policy

Information you provide

• Contact and delivery information: your name, billing address, delivery address, email address and telephone number.
• Payment information: credit or debit card details, or third-party payment account information such as PayPal. Payment information is generally encrypted and processed by the payment gateway. The Dr.YUU global gateway does not directly store your complete card number.
• Account and service information: account details, order notes, return requests, after-sales messages and correspondence with customer service.

Information collected automatically

• Network and device data: browser type, IP address, time zone, operating system, device type, language setting and certain cookies installed on your device.
• Usage data: pages and products viewed, referring websites or search terms, clicks, regional-store routing and information about how you interact with the website.

We may collect device information through cookies, log files, web beacons, tags, pixels, analytics tools and similar technologies. In this policy, "personal information" covers both order information and device information.

• Order fulfilment: process payments, arrange delivery, issue invoices or confirmations, and handle returns and after-sales service.
• Communication and support: respond to requests, answer questions and send important service or policy notices.
• Risk and fraud screening: monitor suspicious orders, malicious chargebacks, payment fraud, abnormal access and security risks, including signals associated with an IP address.
• Website improvement and analytics: understand navigation, regional-store routing, page performance and campaign effectiveness.
• Marketing: send product or service marketing, or provide targeted advertising, only where you have given consent or the law otherwise permits it. You can unsubscribe at any time.

We do not sell personal information. We share information only where reasonably necessary for the following purposes:

• Service providers: ecommerce platforms, hosting providers, logistics companies such as DHL, DPD or GLS, email and customer-service tools, and other partners that help operate the store or complete delivery.
• Payments and fraud prevention: payment gateways such as PayPal or Oceanpayment, together with specialist fraud-prevention providers, may receive limited order, device, IP and transaction-history information for automated risk assessment.
• Analytics and advertising: services such as Google Analytics may process device and usage data to help us understand website performance.
• Legal compliance and safety: we may disclose information where required by applicable law or regulation, a court order or a valid government request, or where reasonably necessary to protect rights, enforce terms, investigate fraud or pursue available remedies.

Where permitted and, where required, with your consent, we may use personal information to provide advertising that may be relevant to you. You can review or change your advertising preferences through the following services:

• Facebook advertising preferences
• Google My Ad Center
• Digital Advertising Alliance opt-out portal

You may also disable or remove cookies in your browser. Disabling some cookies can affect how the site works.

This website and its services are not designed for anyone under 18, or under the higher legal age required in their jurisdiction. Minors are prohibited from accessing the website or purchasing its products.

We do not knowingly collect personal data from children or minors. If we become aware that such data has been collected, we will take steps to delete it as soon as reasonably possible. A parent or guardian who believes a minor has provided personal information should contact us immediately.

We retain order information while fulfilling an order and then keep the records needed to meet tax and accounting obligations for up to seven years from the end of the transaction year, unless a different period is required by applicable law. At the end of the applicable period, personal information is deleted or anonymised unless further retention is permitted or required.

We use reasonable physical, technical and organisational safeguards, including SSL-encrypted transmission, access controls and trusted service providers, to reduce the risk of unauthorised access, loss, misuse or alteration. No internet service can guarantee absolute security.

Under European consumer law, where you buy as a consumer at a distance, you normally have 14 days from the day you receive the goods to withdraw from the contract without giving a reason. To exercise that right, tell us clearly by email before the period expires.

Sealed intimate products that have been unsealed for hygiene reasons may be excluded from the right of withdrawal once opened, in line with applicable consumer law. Returns must be sent to the authorised warehouse address provided by customer service. The registered office cannot accept returned parcels.

Do Not Track

Because there is currently no uniform technical standard for responding to browser Do Not Track signals, the website may continue to collect necessary data as described in this policy. Browser cookie controls can provide similar privacy choices.

Changes to this policy

We may update this policy for operational, legal, regulatory, technical or industry-practice reasons. The latest date will be shown at the top of this page. If you do not agree with a revised policy, please stop using the service and contact us if you wish to close your account.