Overview
This policy applies to the Dr.YUU global gateway and the official regional stores linked from it. Where an official regional store completes your transaction, that store and its contracted service providers may process the information needed to complete the order.
Adult-only notice
This website contains adult products and adult-oriented content. You must meet the legal adult age requirement in your location before viewing the content, entering a regional store, creating an account, or placing an order.
Personal Information We Collect
Information you provide
- Contact and delivery information: your name, billing address, shipping address, email address, and telephone number.
- Payment information: credit or debit card details, or third-party payment account information such as PayPal. Payment information is generally encrypted and processed by the payment gateway. The Dr.YUU global gateway does not directly store your complete card number.
- Account and service information: account details, order notes, return requests, after-sales messages, and communications with customer service.
Information collected automatically
- Network and device data: browser type, IP address, time zone, operating system, device type, language setting, and certain cookies installed on your device.
- Usage data: pages and products viewed, referral websites or search terms, clicks, regional-store routing, and information about how you interact with the website.
We may collect device information through cookies, log files, web beacons, tags, pixels, analytics tools, and similar technologies. In this policy, "personal information" includes both order information and device information.
How We Use Personal Information
- Order fulfillment: process payments, arrange delivery, provide invoices or confirmations, and handle returns and after-sales service.
- Communication and support: respond to requests, answer questions, and send important service or policy notices.
- Risk and fraud screening: monitor suspicious orders, malicious chargebacks, payment fraud, abnormal access, and security risks, including signals associated with an IP address.
- Website improvement and analytics: understand navigation, regional-store routing, page performance, and campaign effectiveness.
- Marketing: send product or service marketing, or provide targeted advertising, only where you have given consent or applicable law otherwise permits it. You can unsubscribe at any time.
Sharing and Disclosure
We do not sell personal information. We share information only when reasonably necessary for the following purposes:
- Service providers: ecommerce platforms, hosting providers, logistics companies such as UPS, DHL, or DPD, email and customer-service tools, and other partners that help operate the store or complete delivery.
- Payments and fraud prevention: payment gateways such as PayPal or Oceanpayment and specialist fraud-prevention providers may receive limited order, device, IP, and transaction-history information for automated risk assessment.
- Analytics and advertising: services such as Google Analytics may process device and usage data to help us understand website performance.
- Legal compliance and safety: we may disclose information where required by applicable law, regulation, subpoena, search warrant, or valid government request, or where reasonably necessary to protect rights, enforce terms, investigate fraud, or pursue available remedies.
Behavioral Advertising and Opt-Out
Where permitted and, when required, with your consent, we may use personal information to provide advertising that may be relevant to you. You can review or change advertising preferences through the following services:
You may also disable or remove cookies in your browser. Disabling some cookies can affect site functionality.
Your Privacy Rights
European Economic Area (GDPR)
If you are located in the European Economic Area, you may have rights to access, correct, update, delete, restrict, or object to the processing of your personal information, and to receive information about the lawful basis used for processing.
Important limits on deletion
We may temporarily retain information while an order or subscription remains active, while suspected fraud or misuse is under investigation, or for the minimum period required by tax, accounting, consumer-protection, or other applicable law. Depending on the jurisdiction, order and transaction records are commonly retained for three to seven years. After the applicable period, information will be deleted or anonymized unless you consent to further retention or a pending legal matter requires it.
Your information may be transferred outside the EEA, including to Hong Kong, the United States, or Canada. Where required, we rely on lawful transfer safeguards such as European Commission-approved Standard Contractual Clauses or an applicable adequacy decision.
California (CCPA/CPRA)
If you are a California resident, you may request information about the categories of personal information collected and request deletion, subject to legal exceptions. We do not sell personal information and do not share it with third parties for monetary consideration.
To submit a privacy request, contact service@dryuu.com. We may need to verify your identity before completing the request.
Protection of Minors
This website and its services are not designed for anyone under 18, or under the higher legal age required in their jurisdiction. Minors are prohibited from accessing the website or purchasing its products.
We do not knowingly collect personal data from children or minors. If we learn that such data was collected, we will take steps to delete it as soon as reasonably possible. A parent or guardian who believes a minor has provided personal information should contact us immediately.
Data Retention and Security
We retain order information while fulfilling an order and then keep the records needed to meet tax and accounting obligations for up to seven years from the end of the transaction year, unless a different period is required by applicable law. At the end of the applicable period, personal information is deleted or anonymized unless further retention is permitted or required.
We use reasonable physical, technical, and administrative safeguards, including SSL encrypted transmission, access controls, and trusted service providers, to reduce the risk of unauthorized access, loss, misuse, or alteration. No internet service can guarantee absolute security.
Do Not Track and Policy Changes
Do Not Track
Because there is currently no uniform technical standard for responding to browser Do Not Track signals, the website may continue to collect necessary data as described in this policy. Browser cookie controls can provide similar privacy choices.
Changes to this policy
We may update this policy for operational, legal, regulatory, technical, or industry-practice reasons. The latest date will be shown at the top of this page. If you do not agree with a revised policy, please stop using the service and contact us if you wish to close your account.
Contact Us
If you have a privacy question, want to exercise a data right, or wish to make a complaint, contact our privacy team:
- Company: HUANQU TECH INTERNATIONAL LIMITED
- Brand: Dr.YUU
- Customer service and privacy officer: service@dryuu.com
- Registered address: RM D, 13/F, SUN FAI COMM CENTRE, 576 RECLAMATION ST. MONGKOK HONG KONG
Return-address notice
The registered address is not a return address and does not accept return parcels. Contact customer service and obtain the authorized warehouse address before returning any item.